Accessibility Statement for Putney Garden Maintenance

We are committed to making our local garden maintenance in Putney inclusive and usable for everyone. This accessibility statement explains how our services and digital information meet accessibility principles for the Putney area and how we support customers who need adjustments. Our aim is to ensure that anyone seeking garden maintenance Putney services can access information, book appointments, and receive assistance with dignity and independence.

Our digital presence and customer-facing materials are designed with WCAG 2.1 AA in mind. That means we focus on perceivable, operable, understandable and robust content. We implement semantic HTML, clear headings, and descriptive link text to help screen-reader users navigate and understand content. Staff involved in Putney garden maintenance receive basic awareness training so they can communicate clearly with customers who have sensory or cognitive access needs.

We prioritise practical accessibility features such as keyboard navigation, visible focus outlines, and skip links for quick access to main content. Our team tests interactive forms and booking flows for keyboard-only operation and screen-reader compatibility. Key commitments include:

• WCAG 2.1 AA conformance targets applied to core pages and service descriptions;
• screen-reader support through correct markup, ARIA where necessary, and meaningful alt text for images;
• keyboard-friendly controls and clear focus order to support keyboard navigation and assistive technologies.

We continually audit our content and user interfaces. Where third-party widgets are required for booking or payments, we work with providers to ensure accessible alternatives or progressive enhancement for assistive tech. Visual presentation is considered: adequate contrast, resizable text, and avoidance of relying solely on color to convey information are standard practices. If a specific page or document does not meet your needs, we will provide alternatives on request, such as large print, audio or easy-read formats.

On-site and operational accessibility for Putney garden care includes planning for safety and communication. While each garden and property is different, our teams are trained to assess access routes, explain planned work in clear language, and adapt methods where reasonable to accommodate mobility, hearing, or visual needs. We take a flexible approach to scheduling and arrival procedures to reduce barriers for customers who need specific accommodations.

Our approach includes routine testing with assistive technologies and user scenarios. We log accessibility issues and prioritise fixes that affect navigation, form completion, and service booking. We also review content for plain language and use concise, clear instructions for tasks like appointment management. When changes are made to systems that affect accessibility, we document those changes and update guidance for staff.

We provide specific technical measures to improve access: skip to content links, landmark roles, labelled form controls, consistent heading structure, alt text for informative images, and strong contrast for text and interactive elements. If you use a screen reader or other assistive device, our pages are structured to make content readable in a logical order and to support efficient keyboard navigation across menus, forms and contact sections.

If you encounter a barrier while using our services or need an alternative format for information about our Putney garden maintenance offerings, please get in touch with our accessibility team. For accessibility requests we ask that you provide a brief description of the barrier and the format or adjustment you need. We aim to acknowledge requests promptly and resolve straightforward issues within five working days; more complex requests will have a clear timeline.

We review this accessibility statement regularly and update it as improvements are made. If you have suggestions about how we can improve accessibility for garden maintenance in Putney—whether digital or on-site—please contact our accessibility channel or use the accessibility request option within our customer area. Your input helps us make our services more inclusive. Thank you for helping us deliver better, more accessible Putney garden maintenance for everyone.